Lenovo ThinkPad SSD Bait and Switch: A T400 sold with an Intel X25-M SSD and shipped with a Samsung drive

June 12th, 2009

Originally, we were planning on posting an article about ways that you can extend the life of computers without purchasing a whole new machine.  e-waste, as it’s known, is a serious issue due to the highly toxic substances that need to be disposed of once the short-lived electronic good is no longer wanted.

The advent of the solid state disk is one of the improvements that herald a new era of computing.  Most hard drives today spin at 7,200 rotations per minute, and they have been for many years; if they had kept up with processor improvements over the years, they would need to spin at over 100,000 RPM, which is of course impossible.  Replacing your old mechanical drive with an SSD can also add years of useful life to an older machine.  As part of this article, we planned on reviewing the performance of a common laptop computer and highlight the speed improvements garnered by a popular solid state drive.

The machine a T400 ThinkPad, was configured with an Intel X25-M 80 GB SSD, and ordered directly from Lenovo.com.  This configuration was reflected in the receipt and in the order status website.

When the machine arrived, I got that sinking feeling when I opened the device manager.  Lo and behold, instead of the faster Intel drive, the machine was packing a cheaper Samsung drive, instead.

We have nothing against Samsung’s SSDs, and, in fact, use a different Samsung SSD model on a regular basis, but many tests have shown the Intel X25-M to be superior versus this particular Samsung, and certainly more proven as the Intel model has been on the market much longer.  On top of that, we were charged for the more Intel expensive drive, and were never contacted nor notified of the switch, nor were we given a chance to cancel.  The pricing also was not adjusted to reflect the swap to the significantly cheaper drive. I also truly doubt this was an accident; it’s not like they just left in the standard mechanical drive at the factory.  They clearly tried to replace it with something similar, something that would perhaps be indistinguishable to uncanny consumers.  Bad call, and quite shady.  I’m thinking I should check out the rest of the machine to make sure it wasn’t totalled or have a corpse in the trunk.

In other words, I was charged for the bait, and given the switch.  Not good.  Fortunately, I’ve saved snapshots of the order page and receipt in case another switcherooni “accidentally” happens in their sales records.

Is this typical Lenovo business practice?  We’ve owned several ThinkPads in the past, though all are defunct now (conveniently out of warranty).  Let’s just say I’m not looking forward to shipping this back overseas.

Update: Spent a few hours of fun time on the phone today with Lenovo.  Initially, we called the sales support line, and after waiting for a few minutes, spoke to a gentleman who promptly directed us to call another number in the technical support center.  He didn’t open a case for us, didn’t connect us to the technical support center, and definitely didn’t apologize for Lenovo’s screwup/bait ‘n switch.  The gist of the conversation was: you need to prove to technical support that you got the wrong drive.  Hours wasted: .5  Apologies: 0

Called the technical support line and was directed to Lenovo’s support center in Atlanta, Georgia.  Spoke to a gentleman there who told us to open the hard drive carrier and remove the drive.  We did so, and it turns out that it indeed is a Samsung SSD.  Wow, we are not idiots!  Not sure what they were expecting to find in there.  I asked for a potential explanation and was given a rather curt response: “When you build a million machines a month, of course things are going to get mixed up.”  You’re right, this is totally my fault, I’m sorry for asking.  Having wasted another hour in order to prove our situation to them, we were then put on hold for another 10 minutes or so as we waited to be transferred (back) to the sales department.  Eventually, he came back on the phone and said that they were busy, and he was going to make us wait alone for the sales person (meaning that we’d need to explain our situation again for the third time).  We wait on hold for sales again.  Hours wasted: 2 Apologies: 0

Finally get a nice lady in Sales.  Spend more precious time explaining the situation, and after much running around, she finally IMs her supervisor.  She reads his response: “It’s a bigger drive, and you’ll never notice the speed difference because until you use up the 80 gigabytes… <trails off>. ”  Clearly it was utter BS, and I brought out my car analogy to help explain why this is so messed up.  It’s like you went to a car dealer and bought a Corvette, but after you sign the papers, they roll out a Suburban.  “I don’t know why you’re complaining, son, it’s bigger than what you paid for.”  Yes, and slower, and just not the same thing.  Don’t decide for me what’s better for me.  Plus, the Vette cost more!

She said the Intel SSD wasn’t on the website anymore and asked if I had a screenshot of the price difference.  Sure, I take screen shots of every page I shop on for every website I go to…  Why can’t you guys look that up?  It was available as of a month ago.  Finally, I ask to speak to her supervisor, and she says I’ll get a callback in 1 day.  Hours wasted: 3 Apologies: 0

I don’t forsee this ending well.

Update Part II
When the appointed day came, no call from the supervisor was received.  Not good.  I sent him another email the next day and finally got an email back saying that it had been handed off to another team and that I would need to wait another 24-48 hours for a response.  Usually this means they will inform the next team what’s going on, right?

Today, I received an email:
“Your issue regarding the HDD on this order has been forwarded to me for
assistance.  Do you have a quote or cart showing the HDD that you intended
to purchase?  If so, please send me a copy.  Also,  let me know where this
stands at the moment, Did you contact Tech Support?  Thanks.”

No, it seems like we’re starting over again.  Good thing Lenovo is compensating us for all these wasted hours days.  Oh wait, they haven’t done jack.

Not that it’s this new person’s fault in particular.  It’s just that the previous supervisor apparently didn’t pass any useful information to him.

It gets better.  I also just received a separate email from “Lenovo Websales” informing me that the 80 GB Intel SSD is not available, but I should let them know if I want to change or cancel my order or get this “free upgrade” from a Corvette to a Chevy Suburban.  This is hilarious, and yet sadly ridiculous.  The machine has already been built, shipped from China, and delivered to our office for nearly a week, and yet they’re informing me of the problem and asking me if I want to change my order now. No name on the email, no tracking number.  Someone is trying to cover his or her ass.

One-Stop Toxic Plastics Guide

January 10th, 2009

There’s been some talk lately of toxic compounds in plastics that are often used for drinking and baby bottles. We’ll keep this page updated with new information as it becomes available.

Several people have been asking us what we recommend as reusable drinking bottles, and there are good choices depending on what you need. Glass bottles have always been our favorite for pure, unflavored water. Re-using a purchased bottle of mineral water means that it also costs less than $4. Being made for retail shipping and handling, they are surprisingly durable, but of course they will shatter if you drop them on concrete or hard tile.

That being said, we can’t remember the last time we’ve dropped a plastic bottle from height, either. The caps of glass bottles are often made of plastic or aluminum, which isn’t ideal, but at least the water usually doesn’t sit around in contact with the cap. There are also stainless canteens made by several companies; they seem decent choices, as well, but we definitely prefer the taste of glass-bottled water. For infants, a stainless bottle, or at least a glass bottle with some cushioning around it, may be a better bet.

Here is the list of household plastics:

Commonly known as: PC, Lexan, Polycarbonate, Nalgene (misnomer) Properties: Rigid, can be transparent, melts at higher temperatures, used for sunglasses, CDs, re-usable drinking bottles, water cooler bottles.  It’s also found in the containers of many kitchen appliances, including the vast majority of food processors and the famous/infamous VitaMix blenders.  VitaMix went as far as discontinuing their line of polycarbonate blender pitchers and are now only selling a co-polyester container, but refuses to offer free replacements for existing customers; they also stick by the line that polycarbonate is totally safe.  Eliminating polycarbonate from the entire VitaMix line seems like a lot of trouble to go through for something that they claim is totally safe.  Known risks: BPA: carciogen, endocrine disruptor

Commonly known as: Polyethylene, HDPE, PETE Properties: Can be flexible or rigid, depending on thickness and type Known risks: Antimony: PETE leaches this highly toxic compound into water, especially in hot weather.

Commonly known as: Polypropylene, PP Properties: Opaque plastic, sometimes used for cutting boards and water filter vessels. Known risks: We’re having difficulty finding specific information. Contact us if you have research links in peer-reviewed publications.

Commonly known as: Copolyester, Tritan Properties: Rigid, can be transparent, used for re-usable drinking bottles Known risks: This is the new kid on the block, and the reusable water bottle makers, finally acknowledging the toxic effects of polycarbonate, are jumping all over it. It’s specifically advertised as “bisphenol-A free”, but you can bet it contains a boatload of other chemicals with side effects that are yet unknown. Remember, it took decades to uncover the toxic effects of polycarbonate/Lexan.

We find it a bit amusing, and probably more the work of Eastman’s marketing department, that its main claim to fame is being free of a specific chemical, bisphenol-A. It’s a bit like saying “this gasoline is lead-free!” Even being lead-free, gasoline is still one of the nastiest concoctions around, and just saying it’s lead free doesn’t mean we’re ready to go and drink it or pour it into the earth.

Raw Review: Dahon Jetstream, Riese und Muller Birdy, Ross 2000XR, Novara Buzz FlyBy and others do battle

January 10th, 2009

We’ve been piling up the miles on these machines for the last several months and there are a few clear winners.

jetstream

Gap transportation usually serves to get a commuter from mass transit to their destination. Since gap transportation machines often need to be carried onto trains and buses, they should be light and compact. Typically, there are some trade-offs to make something both fun to ride and easy to carry.

Without further ado, here are the contenders and their rankings.

Top Tier:
Dahon Jetstream P8 folding bike
Riese und Muller Birdy 2 Monocoque folding bike
Dahon Mu P8 folding bike

Middle Tier:
Riese und Muller Frog folding bike
Ross Motors 2000XR electric scooter
REI Novara Buzz FlyBy folding bike

Bottom Tier:
Schwinn Stealth R electric scooter
Bladez 450 electric scooter

The rides were compared to non-folding reference bikes and used on surfaces including gravel paths, suburban streets, and pothole-infested urban pavement.

Dahon Jetstream P8:The Dahon surprised us here at RawEco by scoring solidly into the top tier with a great combination of performance, comfort, portability, and style. Why were we surprised? Typically in large cities, the folding bikes you see are of the “hardtail” variety: utilitarian machines that get you there with minimum impact on your wallet… and maximum impact on your spine.

jetstream2

The Dahon, equipped with a good elastomer front suspension and an excellent air shock rear suspension, gets you there with tailbone intact and ready for a day’s worth of work. It’s not designed for off-road use, but we couldn’t help ourselves and took it for some light trail work. While the Schwalbe Marathon Racer tires on the Jetstream are definitely optimized for road use, the bike itself did admirably well on dirt and gravel.

The Jetstream is fairly priced and relatively lightweight at ready-to-ride 25.5 lbs on our scales. Twenty-five pounds may seem like a decent load to carry, but it’s quite reasonable for a full-suspension bike, and this one happens to fold to a compact package that easily fits in the trunk or back seat of a typical sedan.

We found folding the Jetstream to be intuitive and the easiest of all the frame-hinged bikes. We definitely liked the frame hinge design compared to the Mu and FlyBy.

Frame hinges are located in the middle of a bike frame and allow the bike to literally be folded in half. The advantage of a frame hinge is that it allows for design flexibility and simple folding. It also has the distinct advantage of leaving the bicycle’s drivetrain unmolested during the folding process. We’ll revisit that in more detail in the Birdy review.

The disadvantage of a frame hinge is the vague concept that having a hinge in a structurally important part of the bike may lead to potential failures down the line. On one hand, this makes sense to some of us here at RawEco, especially the engineers. The hinge folds the bike sideways, but your weight is trying to crack the hinge downwards.

That being said, it seems quite feasible to design a hinge and frame that is strong enough to withstand the relatively puny forces that a human can exert jumping off curbs and hitting potholes. Furthermore, research here at RawEco has only located a handful of individuals who have reported hinge failures on frame-hinged bikes, and those are typically on low-end steel framed bikes, some of which may have been exposed to saltwater corrosion. The Dahon representative we spoke with noted that hinges, like many mechanical parts on a bicycle, should be inspected and adjusted over the years.

Of all the folding bikes, the Jetstream rode most like our reference bikes. That’s quite a compliment, given that our reference bikes include high-end XTR equipped Specialized Stumpjumper FSR full-suspension mountain bikes and the same carbon-fiber Trek model that Lance Armstrong rode to victory in the Tour de France. We love our bikes here at RawEco, and we definitely love the Jetstream.

Pros:
Plush, adjustable rear suspension
Great brakes
Good SRAM drivetrain and gear range
Intuitive folding

Cons:
Non-adjustable front suspension is too firm for riders under 130 lbs

Other observations:
Retails for around $999
Feels more stable/less nimble than the Birdy
Geometry and components make it feel like a big, full-sized bike
Small magnets hold the bike folded shut, but when they accidentally detach, the bike can feel like a limp noodle
Can roll when folded, but the magnets will sometimes detach. Bring a small bungee cord if you plan on rolling it a lot while folded.
Invest in a shock pump (~$15 and up) to tailor the rear shock to your weight and riding style
Pump the tires up to their maximum pressure and enjoy the benefits of ultra-low rolling resistance and the comfortable, full suspension ride. Those same pressures on the FlyBy and Lance’s Trek sometimes make our teeth rattle

Riese und Muller Birdy 2 Monocoque: The Birdy looks amazing in specs. Award-winning design designed by award-winning designers. Hand-welded, ultra-stiff, one-piece aluminum alloy frame suspended on dual, customizable, elastomer springs. Amazing, almost artistic folds using the suspension swing-arms to enable compact storage without frame hinges. Legendary stories of people riding thousands of miles on their Birdy bikes through cross-country tours. A cult-like following in Germany and Japan. 25 year warranty.

The reality is still impressive, but it’s nearly impossible to live up to the high expectations. That 25 year warranty appears to only be honored in some countries. That beautiful folding act requires smaller wheels and also requires that you to shift to high gear in order to fit the rear drivetrain in. And that elastomer suspension works well, but probably isn’t going to deliver the plush ride that some people associate with full-suspension.

Our test ride was finished in a badass matte titanium gray paint job with black handlebars, seatpost and stem. In many ways, it looks like a futuristic, high-tech BMX bike sized for adults. Although there are quite a few stories of people slapping on BMX knobbies and taking their Birdies off-road, like the Jetstream, it’s intended as a road bike. Conversely, there are Birdy fanatics around the world who mod the bike to be as light as possible. The current record is at 18 pounds, which is quite impressive for any bike, let alone a folding one with full suspension.

Like most folding bikes, the Birdy arrives in a folded state. As you unfold it for the first time, you appreciate the incredible design of the bike. Folding is equally cool: the rear suspension swingarm folds forwards nearly automatically as you lift up the bike. As it approaches the front of the bike, the swingarm’s hinge tilts slightly to the side, and somehow the rear tire, which was perfectly behind you while you were riding, is now tucked slightly to the left of the frame. The seatpost, when retracted into the body, perfectly blocks the swingarm and locks it into place.

The ride on the Birdy is firm, but absorbent. For some people, this is the ideal type of suspension: you only notice it when you’re riding a bike that doesn’t have it. We wouldn’t mind a little more plushness, but it definitely does the job with the stock elastomers. R&M sell several versions of the elastomer and let you choose the ride quality tradeoff that you prefer, but we’re not sure even the softest elastomer can provide the travel and plushness that a good air shock can.

The Birdy’s Shimano Capreo drivetrain is competent and shifts reliably, and the gear choices are appropriate for a road bike. The v-brakes, while solid, are not as grabby as the Jetstream’s set; this can be altered, of course, by using a different set of brake pads.

Folding the Birdy is actually incredibly fast: after the first few times we’ve been able to fold it in twelve seconds without rushing. You can even fold it without getting your hands dirty by using your foot for the front wheel fold.

There is one issue with the way the Birdy folds, however. You need to put it into the highest gear before you fold it. We’ve found that putting it into the second-highest gear works even better as the derailleur is more tucked-in, but either one works. The problem is that the highest gear is most likely the gear you don’t want when you arrive at your destination and start riding from a standstill. As a result, there’s a lot of pointless shifting up and down as you fold and unfold the bike. It’s not a dealbreaker, but there are definitely days when you’re late for the train and you forget to put it in high gear as you approach the station.

Life is full of tradeoffs, and this is the Birdy’s tradeoff. By avoiding a frame hinge like the plague, Riese and Muller (the German design duo) did an amazing job in re-using the suspension hinges of the bike to allow folding. The bike, of course, still has pivots for the suspension, but the weight of the rider is exerted in the same plane as the pivot’s folding plane. In the words of some Birdy owners, the forces exerted by the rider help hold the bike together rather than try to tear it apart as with a frame hinge bike.

Over the years, Riese und Muller (the company) have sold tens of thousands of Birdies, and reports of catastrophic Birdy frame failure are extremely rare. That’s a reassuring thing, but the tradeoff of having no frame hinge is that the drivetrain takes part when the thing folds. As a result, you need to remember to shift the damn thing to high gear before you fold. The bike won’t explode or burst into flames if you don’t, but there’s a higher chance of minor annoyances like the chain falling off if you forget to do it.

Overall, we love the Birdy. It’s like owning a piece of art, and the performance is excellent, as well. We actually prefer the unfolding process of the Birdy to the Dahons as it uses gravity to help you unfold, but the requisite gear-change is a bit unfortunate.

Given a choice of all the bikes we’ve reviewed, it would come down to the Jetstream or the Birdy. The Birdy is an exceptional bike, but at nearly twice the price of the Jetstream, it really depends on how it fits into a particular budget. There is a more affordable Birdy 1 which does not use the Monocoque frame and starts at a very reasonable $999, but the component choice is somewhat inferior and the older tubular frame design, while solid and proven, is not quite as stiff nor as awe-inspiring as the Monocoque frame.

In the end, $999 for a Jetstream or $1700 for a Birdy is probably money well spent if you’re going to ride it instead of driving a pollution-spewing car or truck. You’ll be doing your part for the ecosystem, and getting exercise at the same time. Considering that opting for an in-dash GPS system, moonroof, or leather interior for your car will often cost you as much as one of these bikes, the bike sure seems to be the better option to stash in your car (or home).

Pros:
Peerless design and construction quality
Excellent performance, on and off-road
Stiff, no-excuses frame
Interchangeable elastomers allow adjustment for both front and rear suspension
Nimble and light at 24 lbs

Cons:
$1700
Suspension has shorter travel and is not as plush as the Jetstream’s
Requires shifting into high gear before folding

Other observations:
Try shifting into the second-highest gear for a slightly smaller fold
The Expedition Rack for the Birdy is solid and folds automatically with the bike
Birdy bikes with hub gears, sold in some regions, do not need to be shifted before folding; in general, we prefer the performance of cog gears over hub gears
With the adjustable-height handlebars, make sure to tighten the quick releases sufficiently

Go Sportinggoods and their A123Systems-powered 2000XR Motorboard

January 10th, 2009

This “scooter” looks incredibly similar to the $15 kick scooters you’ll find in various discount stores. There’s a big difference, though, and it’s that it has a 750 watt pair of motors and a battery pack that uses the latest hotness from A123Systems nano-phosphate lithium-ion batteries.

One of the big problems with the huge electric scooters out there right now is that they are so high, they’re pretty damn near impossible to kick with your feet. The other problem is that they weight about as much as a medium-sized dog. Carrying either one (the dog or the big scooter) onto mass transit can be a bit troublesome.


The 2000XR solves both of these problems by using a lightweight aluminum frame where most of the heavy boys use steel. They also eschew the inflated rubber tires which they claim reduce rolling efficiency. It’s probably true, and by the time you inflate pneumatic tires up to 80 PSI, they don’t offer much shock absorption, either. The small radius wheels, however, theoretically reduce rolling efficiency compared to a larger wheel of the same construction.

The other reason the 2000XR weighs less is that they use the new “safe” lithium ion cells made by A123Systems mentioned above. These cells claim to have 10x the number of recharge cycles of old school li-ion cells, and are reported to be much safer. If you’ve been following the recent spate of detonated Dell and Apple computers, you know that damaged or defective li-ion cells can “vent with flame”.

The 2000XR is the latest in several generations of Go Motorboards. The original design was impressive, but the lack of any shock absorption left some buyers numb. Literally. There were also some complaints of electronic and hardware reliability issues. Things were improved with the 2000 revision, which included a compact front suspension system. The 2000XR should kick things up another notch.

We’re trying to wrangle a 2000XR into the RawEco offices so that we can give you a detailed and uncooked review. Stay tuned!

Space Heaters Raw Review Comparison Test

January 10th, 2009

Space heaters… As winter comes to an end, this may not be the hottest topic on your mind.

However, as winter gear is discounted by retailers, it’s a great time to pick one up. You know you’ll need it again in less than a year, anyways :) Even accounting for the time value of money, picking up a space heater is a good deal at the hefty discounts most retailers are advertising for winter goods now.

More importantly, it’s a good way to reduce your energy consumption. Electric space heaters obviously consume power, but because you choose which rooms they heat instead of using central heat, they can reduce your heating bill by 80% or more.

We’ve done a concise raw review of several models, and there were some clear winners:

Top Pick: Vornado Metal TVH500

Pros: Remote control Extremely effective at heating Two power levels Works as a fan in the summer High-end all-metal construction Two-stage thermostat

Cons: Fan makes a bit of noise High end price

Honorable Mention: Holmes Micathermic Radiator

Pros: Completely silent Two-stage thermostat

Cons: Slow Expensive No remote

Not Recommended: DeLonghi Oil-Filled Radiator TRN0812T : test sample emitted noxious burning oil smell for over 48 hours

Presto Heatdish : primitive single-stage thermostat means this heater will sometimes turn on and off several times per minute, potentially harming computers and electronics.

Delonghi Convection Heater HS15F : test sample emitted high pitched shrieking sound when operating. Otherwise, a good choice.

Raw Review: Brunton’s Cutting Edge Solaris Solar Panels

January 10th, 2009

This article is solar powered.

It was written from a laptop powered by one of Brunton’s mind-bending Solaris solar panels: foldable, flexible, and incredibly portable. In this particular case, it’s flowing to a Brunton Solo 15, which, in turn, is charging this laptop.

The particular Solaris model we’re previewing is a Solaris 26, which is capable of outputting 26 watts of power using cutting-edge CIGS technology. CIGS is the new flexible panel technology that recently set a 20% efficiency record for thin-film panels. 26 watts won’t power your air conditioner, but it’s enough juice to completely light up two or three standard CFL light bulbs.

Brunton, which has a history of putting out portable solar panels, has really outdone themselves in the new Solaris models. The Solaris 26, for example, folds into a packet with the footprint of a sheet of paper and about an inch thick. The panel is water resistant and highly flexible, with a smooth nylon coating encasing it. We’ve tested it charging laptops and batteries, and it easily handled the task, even in the shade.

We’ll post an update shortly describing the new Solo. In the meantime, we’re going to go enjoy the sunshine.